Dispatch / Customer Care wanted in Cookeville, TN

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Dispatch / Customer Care wanted

Cookeville, TN
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Dispatch / Customer Care

Benefits Offered
Medical, 401K, Dental, Life, Vision
Employment Type
Full-Time

Why work here?

“100% Employee-Owned”

Volunteer Express in Cookeville, TN has an immediate need for an energetic Dispatch / Customer Care Representatives to help provide front-line support to our customers and terminal needs. As a member of the team, you will be accountable for managing customer relationships through many channels. Process daily operations in an LTL trucking facility.

Duties and responsibilities to include but not limited to:

Serve as the first line of communication for customers, managing customer needs including resolving service issues, appointed time frames with on time pickup and delivery.
Investigate and research all OS&D related issues.
Assist dock associates in loading freight as well as dispatching to designated terminals.
Effectively maintain, build and grow relationships with existing and/or new customers.
Take pictures of damaged freight and provide timely response to OS&D e-mail issues.
Assist in collecting and maintaining current customer information in the operating system.
Communicate effectively and professionally with customers, operations personnel, and executive management.
Perform any other reasonable related job duties or tasks as required or assigned by management.

Our preferred candidate will have:

High School Diploma or GED
Strong computer skills including Microsoft Office, AS 400, the Internet and web based applications
Previous Customer Service/OS&D experience in a trucking/transportation environment preferred.
Fork lift experience in loading and unloading freight.
Ability to multi-task in a fast-paced environment; attention to detail critical.
Ability to communicate effectively both in person and on the phone with customers, internal and external business partners and drivers providing concise instruction or information.
Ability to read, write and speak English fluently.
Ability to manage complex or emotional customer situations promptly and professionally meeting commitments for service and excellence.
Ability to adhere to all company, state and federal regulations, policies and procedures.

By choosing a career with Volunteer Express, we improve your life by offering you excellent pay based on experience and comprehensive benefits package which includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and 100% Free Retirement through our Employee Stock Ownership Program.



Visit our Careers Page : volunteerexpress.com

Apply Online: www.volunteerexpress.com






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Seller
Volunteer Express
tom226
Cookeville, TN 38506
   Ad Details
Ad #5567278
Price wanted
CategoryNow Hiring
PostedOctober 5, 2017
3:29 pm
EndsNovember 4
Views1,282
Sellertom226
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